Are there any charges for return?
For most products sold on our website, returns are free.
However, the following items must be returned at the expense of the customer:
- Recovery Store - Ice Bath (Medium and Large sizes, ALL Colour variants).
- Recovery Store - Inflatable Ice Bath
Original shipping charges are also non-refundable.
How do I return?
1. Log in to your account: (By clicking here)
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
What items are returnable?
You can return your items within 28 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3-5 working days.